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FAQ

Mode of Payments

All prices quoted on the website are in S$ unless otherwise stated.

Currently all major VISA & Mastercard credit & debit cards are accepted for payment by default.

All major credit, charge and debit cards also accepted via PAYPAL payment gateway.

Credit Card Processing fees are refundable if buyer opt to pay cash upon delivery (Singapore address only). Previously charged amount on credit card including any fees will be cancelled on-the-spot & refunded in full to your card.

ATM, Bank transfers, PAYLAH, PAYNOW are also available as payment options available for customers in Singapore.

Please contact us at +65 6633 9796 for further information or clarification.

Overseas Mode of Payments

Purchases made from outside Singapore are encouraged to use bank wire transfers for lower cost of payment fees to avoid credit card and PayPal fees.

Please transfer only the CASH amount stated for the items ordered

Please email us at info@scootersg.com for details of beneficiary bank.

Or call us at +65 6633 9796 so we can facilitate this payment.

 

Delivery & Collection

Same or next day free delivery is available to a Singapore address subject to availability of items and time of the day when order is received

Free local delivery is generally limited to office hours for items (sans the shipping cartons) below 20kg. For larger items and those above 20kg, customers are to self collect at the respective wharehouse to be advised.

Orders, pre orders, cancellations & refunds

Once an order or pre-order is placed either by phone or is captured by the system, no cancellations or refunds will be allowed even if shipment is delayed for pre-orders. Customer can opt to top-up to a higher priced item if available otherwise all deposits and monies paid will be forfeited. 

Warranty terms & conditions

Unless otherwise stated in each product descriptions, all local warranty will be provided by local agent / distributor and are limited to only manufacturing defects for the stipulated period in each product item. Damages caused by abuse, unauthorized modifications, repairs, disassembly, exposures to moisture, rain, chemicals, accidents, wear & tear, cosmetic damages are not covered by the terms & conditions

Do you ship internationally?

Yes, we ship internationally. Please click on the respective regions which you are enquiring from.

Please contact us at sales@scootersg.com for an estimate of the shipping costs prior to purchases if its not stated.